Photo of Lysanne Lessard by Mélanie Provencher
Photo of Lysanne Lessard by Mélanie Provencher
Lysanne Lessard
Lysanne Lessard

Looking for a supervisor?

I am currently looking for students interested in pursuing projects or theses closely related to my research project IAF-KISSA (Intentional Architectural Framework for Knowledge-Intensive Service Systems Architectures). This involves understanding the domain of knowledge-intensive service systems, learning how to model KISS using various modeling languages (e.g., UML/SysML, URN, Systems Dynamics Modeling), and conducting computational or empirical studies. 


I am also open to supervising students wanting to pursue their own projects in the area of service science, management, engineering or design. The application domains of particular interest to me are knowledge-intensive business service engagements (e,g., R&D, outsourcing, engineering services), and healthcare.


I can supervise or co-supervise in the following programs at the University of Ottawa:
MSc in Management

MSc in Health Systems /
PhD in Health Systems

MSc in E-Business Technology / 
PhD in E-Business

MSc/PhD in Computer Science


À noter que même si le contenu de ce site est en anglais, vous pouvez faire votre thèse en français sous ma supervision.


For more information, contact me at

Selected publications

Papers in Refereed Journals


Lessard, L., 2015
“An intentional approach to the engineering of knowledge-intensive service systems” Procedia Manufacturing, 3: 3383-3390, October. (doi)


Lessard, L., 2015
“Modeling Value Cocreation Processes and Outcomes in Knowledge-Intensive Business Service Engagements”, Service Science, 7(3): 181-195, August. (doi)


Lessard, L., 2014
“Designing and Managing Value Co-Creation in KIBS Engagements”, Technology Innovation Management Review, 4(7): 36-43, July, (


Lessard, L., Yu, E., 2013
“Service systems design: An intentional agent perspective”, Human Factors and Ergonomics in Manufacturing, 23(1): 68-75, January/February. (doi)


Papers in Conference Proceedings


Lessard, L., Okakwu, P., 2016 (Forthcoming)
“Enablers and Mechanisms of Value Cocreation in Knowledge-Intensive Business Service Engagements: A Research Synthesis” Proceedings, 2016 49th Hawaii International Conference on System Sciences (HICSS 2016), Kauai, HI, January (IEEE Computer Society).


Babar, Z., Nalchigar S., Lessard, L., Horkoff, J., Yu, E., 2015
Instructional experiences with modeling and analysis using the i* framework” Proceedings, First International iStar Teaching Workshop, Co-located with CAiSE'15, Stockholm, Sweden, pp. 31-36, June, (CEUR Workshop Proceedings). 


Yu, E., Lessard, L., Babar, Z., Nalchigar, S., Horkoff, J., 2015
Teaching i* alongside a contrasting modeling framework” Proceedings, First International iStar Teaching Workshop, Co-located with CAiSE'15, Stockholm, Sweden, pp. 25-39, June, (CEUR Workshop Proceedings). 


Lessard, L., Yu, E., 2014
Value cocreation modeling: supporting the analysis and design of B2B service engagements through agent orientation and business intelligence” Proceedings, 7th International i* Workshop, Thessaloniki, Greece, 1157: paper 7, 6 pages, June, (CEUR Workshop Proceedings).


Lessard, L., Yu, E., 2012
“A design theory and modeling technique for the design of knowledge-intensive business services” Proceedings, iConference 2012, Toronto, ON, pp. 510-512, February, (New York, NY: ACM). (doi)


Lyons, K., Lessard, L., 2012
“S-FIT: A Technique for Integrating Social Features in Existing Information Systems” Proceedings, iConference 2012, Toronto, ON, pp. 263-270, February, (New York, NY: ACM). (doi)


Lyons, K., Lessard, L., Marks, S., 2011
“Integrating social features in service systems: the case of a library service” Proceedings, 17th Americas Conference on Information Systems (AMCIS 2011), Detroit, MI, USA, 9 pages, August, (


Cabot, J., Easterbrook, S., Horkoff, J., Lessard, L., Liaskos, S., Mazon, J.N., 2009
Integrating sustainability in decision-making processes: A modelling strategy” Proceedings, 31st International Conference on Software Engineering: Companion Volume, Vancouver, BC, Canada, pp. 207-210, May, (Washington, DC: IEEE Computer Society).


Chapters in Books


Lessard, L., 2014
“Reframing the socio-technical problem: A way forward for social informatics”, in Social Informatics: Past, Present and Future, Rosenbaum, H., Fichman P. (Eds.) , Cambridge Scholars, pp. 136-151. (on


Stroulia, E., Nikolaidis, I., Liu, L., King, S., Lessard, L., 2012
Home Care and Technology: A Case Study”, in Delivering Quality Healthcare Anywhere Through Telehealth Selected Papers from Global Telehealth, Smith, A.C., Armfield, N.R., Eikelboom R.H. (Eds.) , IOS Press, 182, pp. 142-152.


Lessard, L., Yu, E., 2012
“Using Design Science Research to Develop a Modeling Technique for Service Design”, in DESRIST 2012, LNCS 7286, Peffers, K., Rothenberger, M., Kuechler B. (Eds.) , Springer, Heidelberg, pp. 66-77. (doi)


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