Photo of Lysanne Lessard by Mélanie Provencher
Photo of Lysanne Lessard by Mélanie Provencher
Lysanne Lessard
Lysanne Lessard

Looking for a supervisor?

I am currently looking for students interested in pursuing projects or theses closely related to my research project IAF-KISSA (Intentional Architectural Framework for Knowledge-Intensive Service Systems Architectures). This involves understanding the domain of knowledge-intensive service systems, learning how to model KISS using various modeling languages (e.g., UML/SysML, URN, Systems Dynamics Modeling), and conducting computational or empirical studies. 


I am also open to supervising students wanting to pursue their own projects in the area of service science, management, engineering or design. The application domains of particular interest to me are knowledge-intensive business service engagements (e,g., R&D, outsourcing, engineering services), and healthcare.


I can supervise or co-supervise in the following programs at the University of Ottawa:
MSc in Management

MSc in Health Systems /
PhD in Health Systems

MSc in E-Business Technology / 
PhD in E-Business

MSc/PhD in Computer Science


À noter que même si le contenu de ce site est en anglais, vous pouvez faire votre thèse en français sous ma supervision.


For more information, contact me at

Current research projects

An Intentional Architectural Framework for Engineering Knowledge-Intensive Service Systems

Funded by: NSERC (Natural Sciences and Engineering Research Council of Canada), Discovery Grants Program, 2015-2019, $115 000

A knowledge-intensive service system (KISS) is a network of organizational and technological agents that rely on knowledge as a key
resource to collaboratively create knowledge-intensive outputs and outcomes that are valuable to the system’s entities. Examples of KISS
include networks that form around knowledge-intensive business service (KIBS) providers, open innovation initiatives, and learning health systems. Kowledge-intensive service activities are key components of industrialized economies, with the KIBS sector alone contributing over $80 billion to
Canada’s Gross Domestic Product in 2012.

Traditional service engineering methods, drawn from product engineering, have been found inadequate for this type of service because of
the intense interactions among human resources, technology, and organizational factors in KISS. Service systems engineering offers a
potential solution to this issue, focusing on the definition and discovery of service system entities and their dynamic relationships through
time. An important challenge for the field of service systems engineering is the creation of advanced models, methods, and tools for
developing service systems architectures. But despite a number of contributions in this regard, we are still lacking architectural frameworks
that account for key characteristics of KISS such as collaborative relationships among entities and their reliance on knowledge.


This research project aims at addressing this gap by creating an Intentional Architectural Framework for the development of KISS Architectures (IAF-KISSA). The design and development of systems using the concepts of intentional agents, their goals, and the  strategies used by these agents to achieve their intentions has been implemented in a number of related areas such as requirements engineering; enterprise modeling; and, service-oriented computing. Since intentional modeling requires the consideration of the various

viewpoints of stakeholders and their potential conflicts, it is ideally suited to eliciting the requirements of purposeful systems such as

service systems. 


The results of this project are important for the field of service engineering, allowing it to expand its scope to a key economic domain. On

a practical level, IAF-KISSA will provide a formal approach for aligning functional aspects of KISS, such as resource planning, with

business aspects, such as performance evaluation Moreover, given the importance of knowledge for all types of service systems, the

results of this research could provide an innovative manner in which to engineer service systems in general.


Refining and validating modeling requirements for improved value creation in KIBS engagements

Funded by: Telfer School of Management Research Fund, 2014-2015, $6000


This research seeks to refine and evaluate requirements for a modeling technique providing the ability to systematically analyse and design value creation processes in knowledge‐intensive business service (KIBS) engagements. A KIBS engagement is defined as a time‐bounded service relationship among a provider, client, and other parties that is crystallized in a specific project or contract. This work is situated in a larger effort to better understand, design, and manage service activities in order to improve their contribution to value creation and innovation in industrialized economies. Recent propositions in this body of research have identified processes that are key for collaborative value creation (or value cocreation) among these actors. However, current modeling approaches for service relationships and activities mostly focus on business‐to‐customer service exchanges such as retail services, and do not directly support the analysis and design of value cocreation processes in the context of KIBS engagements. This research thus aims to specify modeling requirements from the understanding of value cocreation processes in KIBS engagements. This is an important first step in developing an integrated modeling technique and supporting IT service for predicting, monitoring and evaluating value cocreation outcomes in KIBS and other business service contexts.

Past research projects

Cocreating value in knowledge-intensive business services: An empirically-grounded design framework and a modeling technique

Funded by:
Social Sciences and Humanities Research Council, Doctoral Grant, 2009-2011, $40 000
Ontario Graduate Bursaries, 2009-2010, $15 000
Fonds québécois de la recherche sur la nature et les technologies, Doctoral Research Grant, 2008-2009, $23 333


While knowledge-intensive business services (KIBS) play an important role in industrialized economies, little research has focused on how best to support their design. The emerging understanding of service as a process of value cocreation – or collaborative value creation – can provide the foundations for this purpose; however, this body of literature lacks empirically grounded explanations of how value is actually cocreated and does not provide adequate design support for the specific context of KIBS. This research thus first identifies generative mechanisms of value cocreation in KIBS engagements; it then develops a design framework from this understanding; finally, it elaborates a modeling technique fulfilling the requirements derived from this design framework. 

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